How long is the shipping time?
The shipping time is 1-3 working days after the package has been sent. Packages can take up to 1-5 business days to be dispatched, but they are usually sent on the same day the order is placed or the next business day.
What is your return policy?
Customers have a 14-day return period from the date they receive their package. Items must be returned in their original condition, with all packaging, tags, and accessories included. Please note that return shipping costs may apply.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to monitor your shipment's progress through the shipping company's website.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. Additionally, we offer Klarna as a flexible payment method to make your shopping experience even more convenient.
Do you guys have Klarna as a payment method?
Yes, we offer Klarna as a payment method. Klarna allows you to shop now and pay later, giving you more flexibility and control over your purchases. Simply select Klarna at checkout to take advantage of this option.
How do I contact customer support?
You can reach our customer support team via email at contact.Ladylikes@gmail.com or through our live chat on the website. Live chat support is available from 9 AM to 5 PM.
Do you ship internationally?
Yes, we offer international shipping to a variety of countries. Shipping costs and delivery times will be calculated at checkout based on your location.
What should I do if I receive a damaged item?
If you receive a damaged or defective item, please contact our customer service team immediately. We will provide instructions on how to return the item and arrange for a replacement or refund as soon as possible.
Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but once an order has been processed, we may not be able to make changes.
Will your jewelry last and not get any stains, rust, or color change?
There is no need to worry about our jewelry. We handpick our items very carefully to ensure that every customer receives quality products. We also test our products before we sell them, so you can be confident in their durability and quality. If you have any issues with any of our products, feel free to contact us, and we will help you in any way we can.
How do I care for my jewelry?
To maintain the beauty and longevity of your jewelry, we recommend keeping it away from moisture, perfumes, and harsh chemicals. Store your pieces in a dry, cool place and clean them gently with a soft cloth to preserve their shine.
Do you offer gift wrapping?
Yes, we offer gift wrapping for a small additional fee. You can select the gift wrap option during checkout to have your items beautifully packaged for a special occasion.
Are your products eco-friendly?
We are committed to sustainability and ensure that our products are sourced responsibly. We work with suppliers who share our values and strive to minimize our environmental impact.
When will you release the clothing collection?
We will be dropping our clothing collection very soon. We are currently working hard to ensure the quality meets our high standards, so every customer is satisfied with their purchase. Stay tuned for updates!
Can I suggest products to add to the store?
Yes, indeed you can! We love hearing from our customers and welcome your suggestions for products you would like to see in our store. Feel free to contact us with your ideas!
Will you bring back the collections that sold out?
Depending on the collection, we may restock certain items. However, if it's a limited edition collection, there may be a chance to purchase it again during a potential relaunch. Follow us for announcements about restocks and relaunches.
Are my packages packed and shipped safely?
Yes, we use every measure possible to ensure that your packages are packed and shipped safely. Each order is carefully packaged using protective materials to prevent damage during transit. We work closely with our shipping partners to ensure your order arrives in perfect condition. If you have any concerns about the safety of your package, please contact our customer support team.
Where do you guys ship from?
We have multiple warehouses we can ship from, but our main warehouse is located in Sweden, from where we will ship all of your products. This allows us to efficiently manage our inventory and deliver your orders promptly.